Wednesday, March 11, 2009
Chapter 8
Chapter 8: Business Writing Design
Written language is an important form of verbal communication. Written communication requires both strategies used for spoken verbal communication and additional rules. Its process includes brainstorming and prewriting, gathering information, considering strategy, outlining and drafting, revising and editing, and proofreading. The business writing focuses on the audience by using the business writing style. It uses positive expressions, reader benefits, active sentences, concrete language, and grammatically correct sentences.
Memos are an internal channel of communication. They travel within a company between and among employees. Memos designed to discuss one topic only, memos communicate changes in policy, notifications, brief reports, and queries. When you write memos, you should be clear, organized and easy to read. Letters are an external. Letters can communicate requests, claims, adjustments, rejections, sales information, and goodwill.
E-mail can be used for internal and external messages. They are usually very short. An e-mail message is like a memo that understands it quickly and easily.
Written language is an important form of verbal communication. Written communication requires both strategies used for spoken verbal communication and additional rules. Its process includes brainstorming and prewriting, gathering information, considering strategy, outlining and drafting, revising and editing, and proofreading. The business writing focuses on the audience by using the business writing style. It uses positive expressions, reader benefits, active sentences, concrete language, and grammatically correct sentences.
Memos are an internal channel of communication. They travel within a company between and among employees. Memos designed to discuss one topic only, memos communicate changes in policy, notifications, brief reports, and queries. When you write memos, you should be clear, organized and easy to read. Letters are an external. Letters can communicate requests, claims, adjustments, rejections, sales information, and goodwill.
E-mail can be used for internal and external messages. They are usually very short. An e-mail message is like a memo that understands it quickly and easily.
Chapter 7
Chapter 7: Designing Oral Presentations
This chapter discusses about feature, planning, preparation, and practices your oral presentations and reducing anxiety. It will explore how to conquer speech anxiety and strategies to desire effective presentations. Practicing helps you to reduce your fear and get acquainted with the surrounding.
You should to select an appropriate topic. Choosing interesting topic will be more motivated to prepare and deliver an interesting speech. Then you narrow down the topic which focuses on one to three main ideas. There are four speech goals intentions: informative, persuasive, requesting, and entertaining.
Knowing your audience helps you to plan and develop a customized presentation such as their specific needs, knowledge, perspectives and background. There are variety of sources for example the internet, CD-ROMs, books, news, magazines, statistical reports, and library, and so on which can help you to prepare your speech. In your presentation, you should use the spoken word, short statements, and idea-focused statements.
To select a pattern of organization will help you achieve your speech goal, is chronological, topical, spatial, cause and effect, problem and solution. PowerPoint can enhance your presentation but your slides should not replace your speech. If the audience disagrees with you, you framed the message to be persuasive but not threatening. If you don’t know the answer, you can rephrase the question or rephrase yourself. If you still don’t know the answer, you promise to fine out for the audience.
This chapter discusses about feature, planning, preparation, and practices your oral presentations and reducing anxiety. It will explore how to conquer speech anxiety and strategies to desire effective presentations. Practicing helps you to reduce your fear and get acquainted with the surrounding.
You should to select an appropriate topic. Choosing interesting topic will be more motivated to prepare and deliver an interesting speech. Then you narrow down the topic which focuses on one to three main ideas. There are four speech goals intentions: informative, persuasive, requesting, and entertaining.
Knowing your audience helps you to plan and develop a customized presentation such as their specific needs, knowledge, perspectives and background. There are variety of sources for example the internet, CD-ROMs, books, news, magazines, statistical reports, and library, and so on which can help you to prepare your speech. In your presentation, you should use the spoken word, short statements, and idea-focused statements.
To select a pattern of organization will help you achieve your speech goal, is chronological, topical, spatial, cause and effect, problem and solution. PowerPoint can enhance your presentation but your slides should not replace your speech. If the audience disagrees with you, you framed the message to be persuasive but not threatening. If you don’t know the answer, you can rephrase the question or rephrase yourself. If you still don’t know the answer, you promise to fine out for the audience.
Monday, March 9, 2009
Sunday, March 8, 2009
Chapter 6
Chapter 6: Designing Messages with Words
This chapter focuses on how we should be carefully chosen words to ensure message clarity and to avoid misunderstanding. Verbal communication is the use of any linguistic symbols such as speaking, sign, or writing language to accomplish message goals. Verbal style is specially choice of words, phrase or sentence arrangements, and the formality of expression we use. There are nine verbal communication styles as expressive and supportive, dynamic, combative, minimalist, subtextual, descriptive, authoritative, low key, and demonstrative. Your choice of style depends on how involved you are and the relationship you share with the people with whom you are communicating.
Speech rules are a set of oral and written speech conventions in message exchange. They include grammar, talking and interaction, social, and semantical rules. In the individual group such as computer technical used jargon to describe concepts and tools in their field. Slag used informally describe or imply meaning in social group and cultures.
The experience of fear or anxiety about communicating with other people is called communication apprehension which can come from our personality, anxiety, the context, and the situation. Persuasion is the process of attempting to influence people’s behavior, attitudes, or beliefs. An argument attempts to influence behavior, beliefs, or attitudes through the use of reasons that support a claim. Both of persuasion and argument come into our role as business communicators, from refusing credit to customers to creating a proposal for a new entrepreneurial venture.
This chapter focuses on how we should be carefully chosen words to ensure message clarity and to avoid misunderstanding. Verbal communication is the use of any linguistic symbols such as speaking, sign, or writing language to accomplish message goals. Verbal style is specially choice of words, phrase or sentence arrangements, and the formality of expression we use. There are nine verbal communication styles as expressive and supportive, dynamic, combative, minimalist, subtextual, descriptive, authoritative, low key, and demonstrative. Your choice of style depends on how involved you are and the relationship you share with the people with whom you are communicating.
Speech rules are a set of oral and written speech conventions in message exchange. They include grammar, talking and interaction, social, and semantical rules. In the individual group such as computer technical used jargon to describe concepts and tools in their field. Slag used informally describe or imply meaning in social group and cultures.
The experience of fear or anxiety about communicating with other people is called communication apprehension which can come from our personality, anxiety, the context, and the situation. Persuasion is the process of attempting to influence people’s behavior, attitudes, or beliefs. An argument attempts to influence behavior, beliefs, or attitudes through the use of reasons that support a claim. Both of persuasion and argument come into our role as business communicators, from refusing credit to customers to creating a proposal for a new entrepreneurial venture.
Chapter 5
Chapter 5: Creating and Using Meaning
Meaning is a process of perception and interpretation. We interpret the meaning according to our social, cultural, historical, interpersonal, and business environment. Sharing the meaning involves both the sender and receiver. We receive meaning through sensory information which is sight, sound, taste, touch, or smell. Then we perceive, organize, and interpret what those stimuli are and what they mean to us.
Sign is something that people agree represents something else and is links with what it represents. We also link meaning with symbols as a type of sign but they are not direct association to what they represent. So, both of sighs and symbols are created to help us share and communicate meaning. A part of meaning is come from context. Context is the physical, social, and psychological situation in which a communication event occurs. The different context that shape our understanding as event, action, or idea means are intrapersonal, personal history, cultural, interpersonal and business context.
Meaning is a process of perception and interpretation. We interpret the meaning according to our social, cultural, historical, interpersonal, and business environment. Sharing the meaning involves both the sender and receiver. We receive meaning through sensory information which is sight, sound, taste, touch, or smell. Then we perceive, organize, and interpret what those stimuli are and what they mean to us.
Sign is something that people agree represents something else and is links with what it represents. We also link meaning with symbols as a type of sign but they are not direct association to what they represent. So, both of sighs and symbols are created to help us share and communicate meaning. A part of meaning is come from context. Context is the physical, social, and psychological situation in which a communication event occurs. The different context that shape our understanding as event, action, or idea means are intrapersonal, personal history, cultural, interpersonal and business context.
Chapter 4
Chapter 4: Listening
Listening is the most important business skills. Many organizations offer extensive listening programs for their employees. In business, listening occur not only during a conversation between people, but also during conferences, training seminars, interviews, and project meetings. Hearing is the physiological reception of sound waves that necessary for listening, but listening involves the process of hearing and additional skills including selecting, attending, interpreting, and remembering.
Active listening focuses on, interprets, and responds verbally and nonverbally messages. There are four types of active listening: listening to learn, critical listening, sensitive listening, and dialogue listening. Listening to learn focuses on and interprets information that you will be able to recall and use in your life. Critical thinking makes assessment and decision about what you hear. Sensitive listening is the process of demonstrating nonjudgmental support and empathy while others vent their feeling. Dialogue listening is used to identify, share, and explore other people meanings.
Passive listening is the absorption of sounds without personal involvement needed for active attention or feedback. The main liabilities that block effective listening process are external, internal, message noise, channel deficiencies, and cultural barriers.
Listening is the most important business skills. Many organizations offer extensive listening programs for their employees. In business, listening occur not only during a conversation between people, but also during conferences, training seminars, interviews, and project meetings. Hearing is the physiological reception of sound waves that necessary for listening, but listening involves the process of hearing and additional skills including selecting, attending, interpreting, and remembering.
Active listening focuses on, interprets, and responds verbally and nonverbally messages. There are four types of active listening: listening to learn, critical listening, sensitive listening, and dialogue listening. Listening to learn focuses on and interprets information that you will be able to recall and use in your life. Critical thinking makes assessment and decision about what you hear. Sensitive listening is the process of demonstrating nonjudgmental support and empathy while others vent their feeling. Dialogue listening is used to identify, share, and explore other people meanings.
Passive listening is the absorption of sounds without personal involvement needed for active attention or feedback. The main liabilities that block effective listening process are external, internal, message noise, channel deficiencies, and cultural barriers.
Saturday, March 7, 2009
Chapter 3
Chapter 3: Creating Effective Messages
This chapter provides a framework for how to plan and design messages’ techniques. These will increase your chances of achieving high fidelity and reaching your goals. Goal intentions cover your needs and your expectation from audience. Knowing your audience helps you plan the way to send messages to audience. You should to realize what the audience needs to know, and how they receive the benefits.
You should to focus on main ideas, theme, designing arguments, framing your content, and message elements. Then you select channels which you would like to carry your message to receiver. Channels include intrapersonal, interpersonal, print, broadcast, telecommunication, outdoor, and internal business media.
You also have to be careful about your writing. Before you send messages, you should to check spelling errors, typographical errors, color variation in your writing. Final, timing and location is an important of sending message process. They affect whether your message is received and how it is perceived.
This chapter provides a framework for how to plan and design messages’ techniques. These will increase your chances of achieving high fidelity and reaching your goals. Goal intentions cover your needs and your expectation from audience. Knowing your audience helps you plan the way to send messages to audience. You should to realize what the audience needs to know, and how they receive the benefits.
You should to focus on main ideas, theme, designing arguments, framing your content, and message elements. Then you select channels which you would like to carry your message to receiver. Channels include intrapersonal, interpersonal, print, broadcast, telecommunication, outdoor, and internal business media.
You also have to be careful about your writing. Before you send messages, you should to check spelling errors, typographical errors, color variation in your writing. Final, timing and location is an important of sending message process. They affect whether your message is received and how it is perceived.
Chater 2
Chapter 2: How Business Communicates
You use business communication to manage information and design messages thru customers and employees by using internally and externally communicate. Today’s business market is global. You have to use variety of source to connect your company and other and also your customers. Intranets, which are company computer networks, World Wire Web (www), Wireless hand-held devices as palm-tops are sources that can help you to manage information and send and receive messages through them.
There are human channel, technology channel and structure channel. Structure channel is related to the role, position or job occupied by an individual in an organization. You can choose one of them or all of them to transfer message to your audience. External communicates help you to receive customer complaints, service problem, economic trends, and etc. After the company analyze and evaluate the information. They transmit the information to outside. Moreover, external information can also help your company plan, make decision, avoid problems, and satisfy consumer demand, too.
You use business communication to manage information and design messages thru customers and employees by using internally and externally communicate. Today’s business market is global. You have to use variety of source to connect your company and other and also your customers. Intranets, which are company computer networks, World Wire Web (www), Wireless hand-held devices as palm-tops are sources that can help you to manage information and send and receive messages through them.
There are human channel, technology channel and structure channel. Structure channel is related to the role, position or job occupied by an individual in an organization. You can choose one of them or all of them to transfer message to your audience. External communicates help you to receive customer complaints, service problem, economic trends, and etc. After the company analyze and evaluate the information. They transmit the information to outside. Moreover, external information can also help your company plan, make decision, avoid problems, and satisfy consumer demand, too.
Chapter 1
Chapter 1: Basic
This chapter indentifies the key word of communication which is creating message meaning within a person and exchanging meaning between people. It explains the different between non-verbal and verbal communication. In business world, we have to use both of them to communicate with our co-worker, customers, and network. We also use our body language to send message to the audience, even we didn't intent to do such yawning during a presentation. Beside that loud sound, strong odors and message-based noise can distort or confuse messages, too. Chapter one explains communication process. It has six steps as ideas and encoding, source and receiver, message, channel of communication, decoding, and message feedback.
Speaking, writing, body movement, radio, TV, telephone, and e-mail are source of channels that we use to send and receive messages. Communication is not only related with intrapersonal and interpersonal but also related with psychological, surrounding environmental, cultural, and familial influences. We can understand basic communication better thorough this chapter. Also, we can use those techniques to improve our communication skills
This chapter indentifies the key word of communication which is creating message meaning within a person and exchanging meaning between people. It explains the different between non-verbal and verbal communication. In business world, we have to use both of them to communicate with our co-worker, customers, and network. We also use our body language to send message to the audience, even we didn't intent to do such yawning during a presentation. Beside that loud sound, strong odors and message-based noise can distort or confuse messages, too. Chapter one explains communication process. It has six steps as ideas and encoding, source and receiver, message, channel of communication, decoding, and message feedback.
Speaking, writing, body movement, radio, TV, telephone, and e-mail are source of channels that we use to send and receive messages. Communication is not only related with intrapersonal and interpersonal but also related with psychological, surrounding environmental, cultural, and familial influences. We can understand basic communication better thorough this chapter. Also, we can use those techniques to improve our communication skills
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