Chapter 4: Listening
Listening is the most important business skills. Many organizations offer extensive listening programs for their employees. In business, listening occur not only during a conversation between people, but also during conferences, training seminars, interviews, and project meetings. Hearing is the physiological reception of sound waves that necessary for listening, but listening involves the process of hearing and additional skills including selecting, attending, interpreting, and remembering.
Active listening focuses on, interprets, and responds verbally and nonverbally messages. There are four types of active listening: listening to learn, critical listening, sensitive listening, and dialogue listening. Listening to learn focuses on and interprets information that you will be able to recall and use in your life. Critical thinking makes assessment and decision about what you hear. Sensitive listening is the process of demonstrating nonjudgmental support and empathy while others vent their feeling. Dialogue listening is used to identify, share, and explore other people meanings.
Passive listening is the absorption of sounds without personal involvement needed for active attention or feedback. The main liabilities that block effective listening process are external, internal, message noise, channel deficiencies, and cultural barriers.
Listening is the most important business skills. Many organizations offer extensive listening programs for their employees. In business, listening occur not only during a conversation between people, but also during conferences, training seminars, interviews, and project meetings. Hearing is the physiological reception of sound waves that necessary for listening, but listening involves the process of hearing and additional skills including selecting, attending, interpreting, and remembering.
Active listening focuses on, interprets, and responds verbally and nonverbally messages. There are four types of active listening: listening to learn, critical listening, sensitive listening, and dialogue listening. Listening to learn focuses on and interprets information that you will be able to recall and use in your life. Critical thinking makes assessment and decision about what you hear. Sensitive listening is the process of demonstrating nonjudgmental support and empathy while others vent their feeling. Dialogue listening is used to identify, share, and explore other people meanings.
Passive listening is the absorption of sounds without personal involvement needed for active attention or feedback. The main liabilities that block effective listening process are external, internal, message noise, channel deficiencies, and cultural barriers.
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