Chapter 1: Basic
This chapter indentifies the key word of communication which is creating message meaning within a person and exchanging meaning between people. It explains the different between non-verbal and verbal communication. In business world, we have to use both of them to communicate with our co-worker, customers, and network. We also use our body language to send message to the audience, even we didn't intent to do such yawning during a presentation. Beside that loud sound, strong odors and message-based noise can distort or confuse messages, too. Chapter one explains communication process. It has six steps as ideas and encoding, source and receiver, message, channel of communication, decoding, and message feedback.
Speaking, writing, body movement, radio, TV, telephone, and e-mail are source of channels that we use to send and receive messages. Communication is not only related with intrapersonal and interpersonal but also related with psychological, surrounding environmental, cultural, and familial influences. We can understand basic communication better thorough this chapter. Also, we can use those techniques to improve our communication skills
This chapter indentifies the key word of communication which is creating message meaning within a person and exchanging meaning between people. It explains the different between non-verbal and verbal communication. In business world, we have to use both of them to communicate with our co-worker, customers, and network. We also use our body language to send message to the audience, even we didn't intent to do such yawning during a presentation. Beside that loud sound, strong odors and message-based noise can distort or confuse messages, too. Chapter one explains communication process. It has six steps as ideas and encoding, source and receiver, message, channel of communication, decoding, and message feedback.
Speaking, writing, body movement, radio, TV, telephone, and e-mail are source of channels that we use to send and receive messages. Communication is not only related with intrapersonal and interpersonal but also related with psychological, surrounding environmental, cultural, and familial influences. We can understand basic communication better thorough this chapter. Also, we can use those techniques to improve our communication skills
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